Terms of Service

1. Introduction

Welcome to Northfolk Net. These Terms of Service ("Terms") govern your use of the northfolk.net website (the "Site") and the web design and development services (collectively, the "Services") offered by Northfolk Net ("we," "our," or "us").

By accessing or using our Site and Services, you agree to be bound by these Terms. If you do not agree to these Terms, please contact us to make accommodations or do not use our Site or Services.

2. Services

Northfolk Net provides web design and development services for small businesses. Our Services may include, but are not limited to:

• Custom website design
• Website development
• Website maintenance and updates
• Domain and hosting setup assistance
• SEO optimization

The specific Services to be provided will be outlined in a separate service agreement or proposal between Northfolk Net and the client, or may be outlined verbally during consultations or discussions.

3. Service Agreements

Depending on the use case and project complexity, we may or may not require a formal service agreement before beginning work. When a service agreement is used, it will outline the scope of work, timeline, payment terms, and other specific details related to your project.

In the event of any conflict between these Terms and a signed service agreement, the terms of the service agreement will prevail. When no written service agreement exists, any verbal agreements or discussions regarding project scope, timeline, or terms will prevail over these general Terms.

4. Client Responsibilities

As a client, you are responsible for:

• Providing accurate and timely information necessary for the completion of your project
• Reviewing and approving work at designated milestones
• Ensuring that all content provided to us is legal and does not infringe on any third-party rights
• Making payments according to the agreed-upon schedule
• Purchasing and maintaining your domain name
• Ensuring your website complies with all applicable laws and regulations (e.g., privacy policies, accessibility standards)

5. Intellectual Property

Your Content

You retain ownership of all content you provide to us, including text, images, logos, and other materials. You grant us a license to use this content solely for the purpose of providing the Services.

You represent and warrant that you own or have the necessary rights to all content you provide to us and that such content does not infringe on any third-party rights.

Our Work

Upon receipt of full payment, you will own the final website design and content created specifically for your project. However, we retain ownership of:

• Pre-existing materials used in your project
• Custom code, plugins, or tools developed by us that are not specific to your project
• Our design concepts, methodologies, and processes

We reserve the right to display your completed project in our portfolio unless you request otherwise in writing.

6. Results May Vary

Please note that results from our web design and development services may vary depending on various factors including, but not limited to:

• Your specific business needs and requirements
• Industry standards and best practices
• Market conditions and competition
• Your active participation in the project
• Content quality and timeliness of feedback
• Third-party service integrations and limitations
• Ongoing maintenance and updates

While we strive to deliver exceptional results for all our clients, we cannot guarantee specific outcomes such as increased traffic, sales, or rankings. Past performance does not guarantee future results.

7. Marketing Disclaimers

Any testimonials, reviews, case studies, or success stories featured in our marketing materials, website, or communications are provided for informational purposes only. We do not guarantee that similar results will be achieved for your project, and we make no representations about the accuracy or authenticity of any such materials.

8. Contact Us

If you have any questions about these Terms, please contact us at: hello@northfolk.net or call us at (352) 895-9359.

9. Call Recording

Northfolk Net may record phone calls, video calls, and other communications for note-taking purposes, quality assurance, and training. By engaging in communications with us, you consent to such recording.

Recorded communications may be shared internally among our team members for project coordination and service improvement. We may also share recordings externally with third-party service providers, contractors, or partners who are directly involved in your project, provided they are bound by appropriate confidentiality agreements.

Recordings may be shared publicly or with any parties as we deem necessary for our business operations, client acquisition, marketing, or any other reason. You may request a copy of any recording that contains your communications by contacting us at the information provided in the Contact Us section.

10. Client Communications and Work Sharing

Client Communications: Any communications between you and Northfolk Net, including but not limited to emails, messages, phone calls, video calls, and other forms of correspondence, may be shared internally among our team members, contractors, and service providers for project coordination, quality assurance, and business operations. We may also share such communications externally with third-party partners, vendors, or other parties, or publicly as necessary for our business operations, client acquisition, marketing, or any other reason.

Work Product Sharing: Any work, deliverables, designs, code, content, or other materials created by Northfolk Net for your project may be shared internally, externally, or publicly for various purposes, including but not limited to:

• Portfolio and marketing materials
• Testimonials and case studies
• Training and educational purposes
• Quality assurance and process improvement
• Business development and sales presentations
• Third-party service provider collaboration
• Legal or regulatory compliance

By engaging our services, you grant Northfolk Net a perpetual, irrevocable, non-exclusive license to use, display, reproduce, and distribute your project work and related communications for these purposes. This includes the right to modify, adapt, or create derivative works from your project materials for our business purposes.

If you wish to restrict the sharing of specific sensitive information or work products, you must notify us in writing before the commencement of work. We will make reasonable efforts to accommodate such requests, but reserve the right to decline projects where such restrictions would significantly impact our business operations.

11. Payment Terms

Payment terms will be specified in your service agreement. Generally, we require a deposit before beginning work, with the remaining balance due upon completion or according to a payment schedule for larger projects.

If you fail to make payments when due, we reserve the right to suspend or terminate Services and retain ownership of all work until payment is received in full.

No Refunds Policy: All payments made to Northfolk Net are final and non-refundable. There are absolutely no refunds under any circumstances, including but not limited to project cancellation, dissatisfaction with services, change of mind, or any other reason. By making a payment, you acknowledge and agree to this no refunds policy.

Automatic Agreement to Terms: By making any payment to Northfolk Net, you automatically and irrevocably agree to be bound by all terms and conditions set forth in this Terms of Service document, including any future modifications or updates. Payment constitutes your explicit acceptance of these terms, regardless of whether you have read them in full or not. This agreement is binding and enforceable from the moment payment is processed.

12. Limitation of Liability

To the maximum extent permitted by law, Northfolk Net shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our Site or Services
• Any third-party services or websites
• Unauthorized access to or alteration of your data
• Statements or conduct of any third party on our Site or Services
• Website downtime caused by third-party hosting providers
• Domain issues or expirations
• Security breaches due to client negligence

Our total liability for any claims arising under these Terms shall not exceed the amount you paid us for the Services.

Additionally, Northfolk is not liable for any legal action, penalty, or dispute that arises from the use of content, assets, website(s), or any other service we've created on your behalf, including but not limited to:

• False advertising claims
• Misuse of personal data
• Non-compliance with industry-specific regulations
• Intellectual property violations

We recommend all clients consult with a legal professional before launching anything new.

13. Termination

Either party may terminate the Services as specified in the service agreement. Upon termination, you must pay for all Services rendered up to the termination date.

We reserve the right to terminate or suspend your access to our Site and Services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

14. Indemnification

You agree to indemnify, defend, and hold harmless Northfolk Net and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to:

• Your use of our Site or Services
• Your content
• Your violation of these Terms
• Your violation of any rights of another person or entity

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

16. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.