Terms of Service

1. Introduction

Welcome to Northfolk Net LLC. These Terms of Service ("Terms") govern your use of the northfolk.net website (the "Site") and the web design and development services (collectively, the "Services") offered by Northfolk Net LLC ("we," "our," or "us").

By accessing or using our Site and Services, you agree to be bound by these Terms. If you do not agree to these Terms, please contact us to make accommodations or do not use our Site or Services. These Terms should be read together with our Privacy Policy, which describes how we handle personal information.

2. Services

Northfolk Net LLC provides web design and development services for small businesses. Our Services may include, but are not limited to:

• Custom website design
• Website development
• Website maintenance and updates
• Domain and hosting setup assistance
• SEO optimization

The specific Services to be provided will be outlined in a separate service agreement or proposal between Northfolk Net LLC and the client, or may be outlined verbally during consultations or discussions.

3. Service Agreements

Depending on the use case and project complexity, we may or may not require a formal service agreement before beginning work. When a service agreement is used, it will outline the scope of work, timeline, payment terms, and other specific details related to your project.

In the event of any conflict between these Terms and a signed service agreement, the terms of the service agreement will prevail.

4. Client Responsibilities

As a client, you are responsible for:

• Providing accurate and timely information necessary for the completion of your project
• Reviewing and approving work at designated milestones
• Ensuring that all content provided to us is legal and does not infringe on any third-party rights
• Making payments according to the agreed-upon schedule
• Purchasing and maintaining your domain name
• Ensuring your website complies with all applicable laws and regulations (e.g., privacy policies, accessibility standards)

5. Intellectual Property

Your Content

You retain ownership of all content you provide to us, including text, images, logos, and other materials. You grant us a license to use this content solely for the purpose of providing the Services.

You represent and warrant that you own or have the necessary rights to all content you provide to us and that such content does not infringe on any third-party rights.

Our Work

Upon receipt of full payment, you will own the final website design and content created specifically for your project. However, we retain ownership of:

• Pre-existing materials used in your project
• Custom code, plugins, or tools developed by us that are not specific to your project
• Our design concepts, methodologies, and processes

We reserve the right to display your completed project in our portfolio unless you request otherwise in writing.

6. Results May Vary

Please note that results from our web design and development services may vary depending on various factors including, but not limited to:

• Your specific business needs and requirements
• Industry standards and best practices
• Market conditions and competition
• Your active participation in the project
• Content quality and timeliness of feedback
• Third-party service integrations and limitations
• Ongoing maintenance and updates

While we strive to deliver exceptional results for all our clients, we cannot guarantee specific outcomes such as increased traffic, sales, or rankings. Past performance does not guarantee future results.

7. Marketing Disclaimers

Any testimonials, reviews, case studies, or success stories featured in our marketing materials, website, or communications are provided for informational purposes only. We do not guarantee that similar results will be achieved for your project, and we make no representations about the accuracy or authenticity of any such materials.

8. Call Recording

Northfolk Net LLC may record phone calls, video calls, and other communications for note-taking, quality assurance, and training purposes. Because all-party consent is required to record communications in the jurisdictions in which we operate, we will inform you before a live call is recorded and will only record where you consent. If you do not wish to be recorded, you may tell us and we will not record that communication. Continuing with a call after being notified that it is being recorded constitutes your consent to that recording.

Recordings may be shared internally among our team members for project coordination and service improvement. We may also share recordings with third-party service providers, contractors, or partners who are directly involved in your project, who are expected to maintain appropriate confidentiality. Recordings that contain your personal information are handled in accordance with our Privacy Policy. You may request a copy of any recording that contains your communications by contacting us through the contact form on our Site.

9. Client Communications and Work Sharing

Client Communications: Communications between you and Northfolk Net LLC, including emails, messages, phone calls, video calls, and other correspondence, may be shared internally among our team members, contractors, and service providers for project coordination, quality assurance, and business operations. Where these communications contain your personal information, we handle and share that information only as described in our Privacy Policy.

Work Product Sharing: Work, deliverables, designs, code, content, or other materials created by Northfolk Net LLC for your project may be shared and displayed for purposes including, but not limited to:

• Portfolio and marketing materials
• Testimonials and case studies
• Training and educational purposes
• Quality assurance and process improvement
• Business development and sales presentations
• Third-party service provider collaboration
• Legal or regulatory compliance

By engaging our Services, you grant Northfolk Net LLC a perpetual, irrevocable, non-exclusive license to use, display, reproduce, adapt, and distribute your project work for these purposes. This license covers project work product. It does not authorize the public disclosure of your sensitive personal information, payment information, or confidential business information, which we handle in accordance with our Privacy Policy.

If you wish to restrict the sharing of specific sensitive information or work products, you must notify us in writing before the commencement of work. We will make reasonable efforts to accommodate such requests, but reserve the right to decline projects where such restrictions would significantly impact our business operations.

10. Payment Terms

Payment terms will be specified in your service agreement. Generally, we require a deposit before beginning work, with the remaining balance due upon completion or according to a payment schedule for larger projects.

If you fail to make payments when due, we reserve the right to suspend or terminate Services and retain ownership of all work until payment is received in full.

No Refunds Policy: All payments made to Northfolk Net LLC are final and non-refundable. Payments are not refundable for any reason, including but not limited to project cancellation, change of mind, delay, dissatisfaction with the Services, or your failure to provide the content, feedback, or cooperation necessary to complete the project. Deposits compensate us for reserving capacity and beginning work and are earned upon receipt. By making any payment, you acknowledge and agree to this No Refunds Policy. Nothing in this section limits any rights you cannot waive under applicable law.

Acceptance of Terms: By making any payment to Northfolk Net LLC, you agree to be bound by these Terms of Service as they exist at the time of payment. Payment constitutes your acceptance of these Terms. If we make material changes to these Terms after your payment, those changes will apply on a going-forward basis as described in Section 15, and not retroactively to Services already paid for.

11. Limitation of Liability

To the maximum extent permitted by law, Northfolk Net LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our Site or Services
• Any third-party services or websites
• Unauthorized access to or alteration of your data
• Statements or conduct of any third party on our Site or Services
• Website downtime caused by third-party hosting providers
• Domain issues or expirations
• Security breaches due to client negligence

Our total liability for any claims arising under these Terms shall not exceed the amount you paid us for the Services.

Additionally, to the maximum extent permitted by law, Northfolk Net LLC is not liable for any legal action, penalty, or dispute that arises from the use of content, assets, website(s), or any other service we have created on your behalf, including but not limited to:

• False advertising claims
• Misuse of personal data
• Non-compliance with industry-specific regulations
• Intellectual property violations

We recommend all clients consult with a legal professional before launching anything new.

12. Termination

Either party may terminate the Services as specified in the service agreement. Upon termination, you must pay for all Services rendered up to the termination date. Amounts already paid remain subject to the No Refunds Policy in Section 10.

We reserve the right to terminate or suspend your access to our Site and Services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

13. Indemnification

You agree to indemnify, defend, and hold harmless Northfolk Net LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to:

• Your use of our Site or Services
• Your content
• Your violation of these Terms
• Your violation of any rights of another person or entity

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide notice by posting the updated Terms with a new "Last Updated" date and, where practical, at least 30 days' notice before the new terms take effect. Material changes apply on a going-forward basis. Your continued use of the Site or Services after changes take effect constitutes acceptance of the revised Terms. What constitutes a material change will be determined at our reasonable discretion.

16. Contact Us

If you have any questions about these Terms, please contact us through the contact form on our Site.